SLS Customer Service Policy

Student and Learning Support aims to provide our users with outstanding customer service by:

  • being committed to and caring about our customers and the quality of the service
  • creating a whole, welcoming and positive experience for our users
  • having an organisation whose 'culture' exemplifies extraordinary customer service and which is based on mutual responsibility and respect between the customer and the Service
  • continuously improving the skills of the staff to better serve the customer
  • seeking to exceed customer expectations and being willing to go the 'extra mile'
  • being proactive and anticipating our customer demands and their future needs
  • listening to, responding and reacting to customer feedback appropriately, incorporating user views in service reviews, planning and continuous quality developments and informing our customers of any outcomes/changes.
 

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